Skip to content
Can I Do It Myself?

Drafting replies to Google reviews

You can do it yourselfDone with ready-made tools, no technical knowledge needed.

Have polite, short reply drafts prepared for incoming reviews and publish them after approving them yourself.

Estimated time: About 5 minutes per review (for a first-timer, an estimate)

Steps

  1. 1

    Strip personal details from the review

    Remove the customer's name and private details before pasting it into the assistant.

  2. 2

    Specify the tone

    Ask for a short tone that thanks, offers a solution and fits your brand.

  3. 3

    Leave negative reviews to a person

    For complaints, use the draft only as a starting point; offer a real solution, such as a phone call.

  4. 4

    Publish it yourself

    Don't send replies automatically; read and approve them.

Risks and things to watch

Don't repeat the customer's name, health condition or private details in the reply. When replying to a complaint, don't make promises or assign blame; always read it before publishing.

Tools you need

Picking one is enough; the cards show how they differ.

ChatGPT

AppFree + paid

A general AI assistant that helps with almost any task: writes, summarizes, makes images, researches.

What sets it apart: Brings chat, images, voice, deep research and coding together in one app.

For: Everyone. One of the easy starting options for general writing and Q&A.

Gemini

AppFree + paid

Google's AI: chats, researches, and makes images and presentations.

What sets it apart: Comes ready with your Google account; works inside Gmail, Docs and Drive.

For: Anyone who uses Gmail and Google Drive, students.

If you'd rather not do it yourself

You can do this yourself. If you don't have the time, or want a system tied into your business, we can set it up together.

Setup solutions