For marketplace questions and “where’s my order” messages
Reply drafts for Trendyol and Hepsiburada questions, an order-status assistant, product-visual production and e-invoice reminders. Tax and refund decisions stay with you.
This setup is for these problems
What we set up
- Marketplace question reply drafts (you control sending)
- WhatsApp order-status assistant
- AI product and lifestyle visuals (labelled)
- e-invoice reminders and integration flows
What the assistant won’t do
- Publishing unverified reviews or cherry-picking them
- Making refund or pricing decisions
- Making tax decisions; automation reminds, you decide
Rules we follow in this sector
- Verified-purchase reviews only; reply-time rules respected
- Campaign copy only from an approved campaign library
- Promotional messages only to opted-in contacts (İYS)
Regulatory notes are research-based, not legal advice. Last checked: 30 September 2026.
Measure first: AI X-ray (Turkish)About 20 questions on which tasks AI could take over first. Your answers are not sent anywhere.Sourced regulatory notes (Turkish)
What every setup includes
Human approval first
The assistant never confirms bookings, quotes or refunds on its own; it takes the request and hands it to your team.
Approved answers only
Prices, offers, hours and policies come only from a library you approve; the assistant does not make them up.
Personal data is masked
Names, phone numbers and IDs are stripped before a message reaches the AI service (Turkish data-transfer rules).
An off switch
Switch the assistant off in one step and route every message straight to your team.
Abuse tests
Before going live we run 12 malicious-message scenarios; if a single one gets through, we do not launch.
Monthly value report
Incoming messages, first-response time, handovers and captured requests — reported together with how each was measured.
How we work
- 1
Conversation
Where do your messages come from, which ones get missed, what eats the most time — we listen first.
- 2
Inventory
We write down your services, price source and what you do not offer; that is where the assistant’s limits are drawn.
- 3
Pilot
A small setup on one channel with written limits. Tests, team training and a hand-over file included.
- 4
Maintenance
We fix broken flows, update the library and review what works with a monthly report.
What we do not promise
- We do not promise a specific sales or booking uplift; we measure and report.
- We do not give legal advice; we build to current rules and leave legal decisions to you and your lawyer.
- We never present the assistant as a human; it talks to your customers as an AI assistant.
Let’s talk about your business
Pilot scope and price are set after a conversation, based on your needs. It starts with a free intro call.
Request a callPrefer to try it yourself first?
Our AI guide is free (in Turkish): what each tool does, its free alternatives, and which jobs you can do yourself.