Set up a chat box visitors can use to message you from your site. Installation is one line of code; the real work is deciding who replies, and when.
Estimated time: About 1 hour to install, a few days to settle the routine (for a first-timer, an estimate)
tawk.to for a free start with no setup, Crisp for teams, Chatwoot to host it on your own server.
Add the snippet the tool gives you to every page of your site (most site builders have a 'custom code' field).
Who answers, and during which hours? Add an automatic message and an option to leave an email after hours.
Add which service stores chat data and in which country.
Chat logs are personal data and must be covered in your privacy notice. A chat left unanswered after hours leaves a worse impression than having none. If you self-host Chatwoot, updates are your responsibility.
Picking one is enough; the cards show how they differ.
Brings WhatsApp, Instagram, email and site chat together on one screen.
What sets it apart: Open source; an AI agent drafts replies to customer questions.
For: Businesses receiving messages from several channels.
Site chat and inbox; also connects WhatsApp and Instagram.
What sets it apart: All channels in one inbox; assign to the team.
For: Small teams that want site chat and social channels in one place.
Adds a free live chat box to your site.
What sets it apart: Live support is completely free; you reply from your phone.
For: Small businesses that want to answer customer questions on their site.
You can do this yourself. If you don't have the time, or want a system tied into your business, we can set it up together.
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