What Is Crisp? Live Chat, Free Plan, Pricing, Hugo AI Credits, WhatsApp, Data and Canceling
Add Crisp to your site and a live chat box appears; you and your team reply to messages coming in from chat, email, WhatsApp and Instagram from a single inbox. It's a customer support platform. There's a free plan (2 seats, 100 customer profiles); paid plans start at $45 a month (per workspace). The free plan includes no credits for the AI agent Hugo; from Mini up, monthly credits are included, and Hugo stops when they run out. Prices are in US dollars, excluding VAT; fees aren't refunded.
- What it does
- Adds live chat to your site and gathers messages in one inbox
- AI
- No credits on Free; included from Mini up
- Refunds
- None
- Free plan
- Yes: 2 seats, 100 profiles
- Price
- Mini $45 · Essentials $95 · Plus $295 (per month)
What Is Crisp Used For?
In Crisp, you add a chat box and a contact form to your site; your visitors' messages land in a shared inbox on the web, in the mobile app and in the desktop app. On higher plans, email, WhatsApp Business, Instagram DMs and SMS connect to the same inbox. The AI agent Hugo can answer customer questions automatically from your help content.
Who it's for: websites, e-commerce stores and service businesses; small teams that want to reply to customer messages from one place.
Is Crisp Free? Plans, Hugo Credits and Pricing
- 2 seats, 100 customer profiles
- Website chat box, shared inbox, mobile apps, contact form
- Hugo AI credits
- Shared email inbox
- 4 seats, 5,000 profiles
- Shared email inbox
- $5 of Hugo credit (about 90 conversations)
- WhatsApp and Instagram
- 10 seats, 50,000 profiles
- WhatsApp, Instagram, SMS
- Workflow builder, knowledge base
- $25 of Hugo credit (about 450 conversations)
- 20+ seats, 200,000 profiles
- Ticketing system, white label
- $75 of Hugo credit (about 1,350 conversations)
Enterprise has custom pricing. 14-day trial, no card. Extra agents are $10 a month. Prices are in US dollars, excluding VAT; the Turkish-language pricing page also shows US dollars. 50% off for students and nonprofits (you request a code via chat). The yearly discount rate isn't stated on the official page.
Included credits reset every billing cycle and don't roll over. A full Hugo conversation averages $0.05-0.10. When credits run out, Hugo stops replying by default and conversations are handed to a human; with Pay-As-You-Go it keeps going. Workflows don't use Hugo credits.
!Crisp's AI page says “all plans include reasonable AI usage”; the help center, however, says the Free plan includes no Hugo credits. This page goes by the help center table. WhatsApp messages are also charged separately under Meta's rules; starting October 1, 2026, Meta will also charge for Utility templates sent within an open window.
Official pricing page last checked on .
Does Crisp Work in Turkish?
| Chat box, iOS, desktop, email, knowledge baseYes | Turkish is in the language list. |
|---|---|
| Android appNo | Turkish isn't in the language list. |
| Hugo's replies in TurkishUnclear | The pricing page says multilingual AI in 50+ languages; there's no official source on the quality of its Turkish replies. |
Where Is My Customer Data, and Is It Used for AI Training?
The privacy policy and terms say Crisp's models aren't trained on customer data unless there's a written agreement. Hugo may use an external language model provider when generating replies; only the necessary context is sent.
Hugo uses the context of the current conversation; it isn't trained on all past conversations in your inbox. You add the content you want it to learn as Q&A or a knowledge base. The AI page's description of past conversations as a training source conflicts with the help article.
Messaging data is in the Netherlands, plugin data in Germany. Crisp is the data processor; you, as the site operator, are the data controller. There's no statement specific to KVKK (Turkey's Personal Data Protection Law); get legal advice on transfers abroad.
The workspace owner can delete and export the workspace; deleted data can't be recovered. Account: Settings then Account then Account Information then Delete your account.
How Do You Cancel a Crisp Subscription, and Are There Refunds?
Canceling a paid subscription means downgrading the workspace to the Free plan (Plans page). Yearly plans are charged up front; the Terms say fees, whether yearly or monthly, aren't refunded.
The Terms: “Crisp does not refund fees for the use of the Features or the Platform.” On a monthly plan the current month counts as paid; yearly prepayments aren't refunded.
Frequently asked questions
What is Crisp, and what is it used for?
A customer support platform that puts a live chat box on your site and lets you reply to chat, email, WhatsApp and Instagram messages from a shared inbox.
Is Crisp free?
Yes, there's a free plan: 2 seats, 100 customer profiles, a website chat box and a shared inbox. The free plan doesn't include Hugo AI credits or a shared email inbox.
How much does Crisp cost?
Mini $45, Essentials $95, Plus $295 a month (per workspace); Enterprise is custom. Prices are in US dollars, excluding VAT; there's no Turkish lira pricing.
How does Hugo AI work in Crisp?
It answers customer questions from your help content. Included credit is $5 on Mini, $25 on Essentials, $75 on Plus; when it runs out Hugo stops, and it continues with Pay-As-You-Go. A conversation averages $0.05-0.10.
Does Crisp work with WhatsApp?
Yes, connecting WhatsApp Business requires the Essentials or Plus plan. WhatsApp messages are also charged separately under Meta's rules.
Can you cancel a Crisp subscription, and are there refunds?
You cancel by downgrading the workspace to the Free plan. According to the Terms, fees aren't refunded.
Tasks and setup kits that use Crisp
Related guides
Sources
- Crisp pricing
- Hugo AI pricing and billing
- Connecting WhatsApp Business
- Canceling a subscription
- Terms of Use
- Privacy Policy
Not clear in the official sources: The detailed feature mapping in the plan comparison table · the yearly discount rate · sign-up requirements (age, phone) · payment restrictions from Turkey · a statement specific to KVKK (Turkey's Personal Data Protection Law) · the quality of Hugo's Turkish replies and voice support · which language model is used. Each is covered in the relevant section along with what you can do.