Set up an assistant that sends a first automatic reply to customer questions about prices, location and appointments, and hands over to a person when needed.
Estimated time: 1–2 weeks (setup, answer library and testing) (for a first-timer, an estimate)
From last month's messages, write down the 20 most frequent questions and their correct answers.
WhatsApp Business API application, monthly message volume and Meta fees.
The assistant should answer only with approved information and hand over to a person when it doesn't know.
Mask personal data before messages reach the AI service; update your privacy notice.
Try messages like 'Ignore your previous instructions' to see whether the assistant breaks its rules.
The WhatsApp Business API requires Meta approval and fees: template messages are charged, and from October 1, 2026, service messages above 1,000 per number per month are charged. In Turkey, marketing messages require consent registered in İYS (Turkey's commercial message consent registry). If customer messages go to an AI API abroad, KVKK (Turkey's Personal Data Protection Law) cross-border transfer rules apply. An approved answer library and handover to a person are essential so it doesn't give wrong prices or appointments.
Picking one is enough; the cards show how they differ.
Brings WhatsApp, Instagram, email and site chat together on one screen.
What sets it apart: Open source; an AI agent drafts replies to customer questions.
For: Businesses receiving messages from several channels.
Builds AI assistants and workflows that answer from your own documents.
What sets it apart: Upload your documents and get an assistant you can embed on your site.
For: Businesses that want a chatbot that answers from their documents.
Builds drag-and-drop chatbots and forms that embed on your site.
What sets it apart: A form that flows like a chat instead of a boring form; connects to Google Sheets.
For: People who want a booking, intake or Q&A form on their site.
It can be set up, but a wrong setup can cost customers, bring unexpected costs or cause compliance problems. The risks are above; if you want to set it up together, see our solution page.
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